Customer Contact Management - Call Centre
The increased demand by customers for technical support, while management continues to look for ways to reduce the cost of that support, has forced the customer support industry to look at ways to automate and measure all of the functions within the support center. GoTel with DotCom has made great strides in the communications (telephony) between the customer and the support center.Are you able to control brand equity and customer intimacy while maintaining necessary levels of market intelligence?
Is your current customer service infrastructure able to maintain benchmarked levels on your total menu of customer satisfaction and retention metrics, cost effectively, in spite of capacity requirements?
At GoTel Call Centre, we clearly understand the importance of interfacing with your customer base seamlessly, efficiently and professionally, while delivering the ultimate customer experience through proven processes, highly skilled people and leading technology platforms. We will represent your brands on a daily basis and in many cases, across international markets.
Through GoTel, you can immediately
- Access industry leading call center infrastructure (people, technology and process) on a variable cost basis
- Manage seasonal demand by leveraging fully scalable operations while eliminating fixed costs that may negatively impact the profitability of your business today.
- Maximize customer service levels through best practice response metrics.
- Capture detailed customer data to gain a clear understanding of what each individual customer's preferences are and better drive integrated and highly targeted marketing initiatives.
- Maximize sales through effective cross-selling and up-selling capabilities that are driven by market leading multi-channel commerce packages.
Product Recall Services
Turnkey Order Management Services (across all channels)
Payment Processing and Fraud Prevention
Returns Processing
Web-enabled Customer Support & e-Mail Management
Real-time Data Access, Mining and Analysis
E-Mail Management
Issue/Problem Resolution
Tech Support
Inbound/Outbound Telemarketing
Order Inquiry Management
To further discuss your Customer Contact Management needs or to learn more about GoTel
Customer management service offering, capabilities and experience, please
contact us.
Online Phone Answer Service
Welcome to GoTel’s online Answer Anytime professional worldwide answering messaging service and after hours emergency answering service providing you with 1 number that will follow you where ever you are.
· Frustrated of missing important phone calls?
· Tired of poor quality answering service?
· Have you been thinking about getting a professional answering service?
· If you think its time, then call Answer Anytime!
98% of your calls are answered in three rings or less - guaranteed! No receptionist will ever put your caller on hold to answer another call - guaranteed! Live telephone operators available to answer your telephone calls 24 hours per day, everyday of the year. Calls answered in your name or company name. Automated message delivery to your pager, cell phone, e-mail, or fax machine. Professional, courteous operators will answer each and every one of your telephone calls. Billed Monthly. Your customers, clients or patients will appreciate the professionalism and appearance that you are available to them 24 hours per day.
